Frequently asked questions.
What is the difference between S Track and L Track?
The S Track design matches the contour of the back, and ends at the glutes. The L Track allows for the roller component to massage deep into the glutes.
What material is used on the exterior of most massage chairs?
While some luxury models offer genuine leather, most massage chairs are equipped with an antimicrobial synthetic leather, meant to uphold thousands of uses and easily cleaned with sanitary products.
Which chairs are FDA Registered?
All massage chairs offered by Wisewell are FDA Registered Class III Medical Devices. This means they can be used regularly without the risk of injury.
How often should a massage chair be used?
We recommend using massage sessions up to 40 minutes in the morning and 40 minutes in the evening. The next day, use a Full Body Air session (without the roller component, utilizes air cells only) in the morning, and a Stretch session in the evening. Resume massages the following day.
What is the difference between the roller component and air cells?
The roller component uses either wheels, rods, or knobs to create several motions, mimicking human hands to massage the muscles of the back. The air cells are polyurethane chambers and pockets filled by a small compressor, applying gentle pressure. This not only feels like a relaxing massage, but also puts focus on circulation and lymphatic flow in the targeted area.
How do I register my Extended Warranty?
Wisewell automatically registers your Extended Warranty, to save you time and provide lasting peace of mind. Just be sure to have your massage chair plugged into a surge protector, as this can affect your warranty!
When can I expect my product to be delivered?
Wisewell provides Full Service delivery, including installation, and removal of all packaging material. Products typically take 10 business days to arrive at a local terminal. Once it arrives, you will be contacted by our delivery partner to schedule install a time most convenient for you.
How can I increase or decrease the strength of my massages?
Most of our massage chairs come with a 3D Roller, allowing you to control the intensity of the massage. When 3D is turned down, the roller mechanism will recede into the body of the chair. If 3D is turned up, the roller will lift out from the chair, making the massage experience much stronger. Extra padding is almost always built into the massage chair, which will also adjust intensity. Some chairs deliver soft, therapeutic massages, while others are deep tissue strength by nature. We recommend calling to speak with one of our experts, as they can help determine which chair is best suited for your needs.
What is a Body Scan?
In our experience, only massage chairs that offer a Body Scan can deliver an accurate and effective massage. The roller component measures the body based on pressure, and can match the contours of the muscular structure accordingly. This way, no matter who is in the chair, their body type is mapped out in real-time for a customized experience.
Can I focus on one area of the body?
Wisewell recommends that a full “Pre-programmed” session is used first, to loosen the muscles, create some space in the connective tissue, and prepare the mind and body for spot treatment. After the program is complete, control the roller component in a “Manual” session. When using the “Manual” feature, select a roller motion (i.e. knead), and use the Up and Down “Roller” arrows to adjust the roller’s position on the back. This is the best way, in our experience, to work on your trouble areas.