FAQs

What is the difference between S Track and L Track?

The S Track design matches the contour of the back, and ends at the glutes. The L Track allows for the roller component to massage deep into the glutes.

What material is used on the exterior of most massage chairs?

While some luxury models offer genuine leather, most massage chairs are equipped with an antimicrobial synthetic leather, meant to uphold thousands of uses and easily cleaned with sanitary products.

Which chairs are FDA Registered?

All massage chairs offered by Wisewell are FDA Registered Class III Medical Devices. This means they can be used regularly without the risk of injury.

How often should a massage chair be used?

 We recommend using massage sessions up to 40 minutes in the morning and 40 minutes in the evening. The next day, use a Full Body Air session (without the roller component, utilizes air cells only) in the morning, and a Stretch session in the evening. Resume massages the following day.

What is the difference between the roller component and air cells?

The roller component uses either wheels, rods, or knobs to create several motions, mimicking human hands to massage the muscles of the back. The air cells are polyurethane chambers and pockets filled by a small compressor, applying gentle pressure. This not only feels like a relaxing massage, but also puts focus on circulation and lymphatic flow in the targeted area.

How do I register my Extended Warranty?

Wisewell automatically registers your Extended Warranty, to save you time and provide lasting peace of mind. Just be sure to have your massage chair plugged into a surge protector, as this can affect your warranty!

When can I expect my product to be delivered?

Wisewell provides Full Service delivery, including installation, and removal of all packaging material. Products typically take 10 business days to arrive at a local terminal. Once it arrives, you will be contacted by our delivery partner to schedule install a time most convenient for you.

How can I increase or decrease the strength of my massages?

Most of our massage chairs come with a 3D Roller, allowing you to control the intensity of the massage. When 3D is turned down, the roller mechanism will recede into the body of the chair. If 3D is turned up, the roller will lift out from the chair, making the massage experience much stronger. Extra padding is almost always built into the massage chair, which will also adjust intensity. Some chairs deliver soft, therapeutic massages, while others are deep tissue strength by nature. We recommend calling to speak with one of our experts, as they can help determine which chair is best suited for your needs.

What is a Body Scan?

In our experience, only massage chairs that offer a Body Scan can deliver an accurate and effective massage. The roller component measures the body based on pressure, and can match the contours of the muscular structure accordingly. This way, no matter who is in the chair, their body type is mapped out in real-time for a customized experience.

Can I focus on one area of the body?

Wisewell recommends that a full “Pre-programmed” session is used first, to loosen the muscles, create some space in the connective tissue, and prepare the mind and body for spot treatment. After the program is complete, control the roller component in a “Manual” session. When using the “Manual” feature, select a roller motion (i.e. knead), and use the Up and Down “Roller” arrows to adjust the roller’s position on the back. This is the best way, in our experience, to work on your trouble areas.

What happens if the power goes out?

In the event of a power outage, the chair will release all pressure and stay in a “lay flat” position. The air compressor requires electricity to fill the air cells, and therefore will be deflated immediately.

Who would service a repair if something went wrong?

We have service agreements with repair technicians in all of the Continental U.S. These are trained professionals with a track record of delivering exceptional and timely support.

What is the point of the compression on the arms and legs?

Compression is especially helpful in the extremities, gently massaging to increase lymph and blood flow.

What are some health benefits associated with massage chairs?

The long list of health benefits include, but are not limited to: relaxation and stress relief, improved exercise recovery, reduced back pain, restful sleep, boosted immune system functionality.

What is the typical lifespan of a massage chair?

Depending on the manufacturer, our massage chair endurance ratings range from 1,250 to 2,500 hours of use. This equates to roughly 5,000 to 10,000 sessions! Oftentimes, customers use their massage chair for 10+ years before the need for an upgrade or repair.

Does Wisewell take trade-ins on old massage chairs?

Absolutely! Wisewell will determine the trade in value based on its condition and usability. Reach out for details!

How much electricity does an average massage chair use?

On average, each massage chair requires 1 amp of electricity. They are extremely energy efficient, and a 110 volt outlet provides plenty of power. Just be sure to use a surge protector, as this is essential to its Warranty coverage!

What is the meaning of the term Zero Gravity?

This position was developed by NASA to evenly distribute weight and pressure throughout the body. Essentially, the effect of gravity is spread evenly so that no single point of the body feels gravity’s force. Astronauts launch into outer space in the Zero Gravity position! Laid back at nearly 180 degrees, knees lifted slightly above heart level.

Is there a difference in warranty if you wanted to put the chair in a commercial setting?

Our Commercial Warranty covers all Parts and Labor for 2 Years, and costs $400 total.

What is a “J Track” and a “Max Track”?

These terms are used by different manufacturers to describe the latest style of track design, which allows the user to either enjoy the “lay flat” position with legs fully extended, or the “Zero Gravity” position with the knees slightly bent. Also, these tracks provide incredible Stretch capability without compromising the roller’s ability to massage the glutes and hamstrings.

What is the fourth dimension on 4D chairs?

4D is referring to the time variability of the roller component. These chairs are able to increase or decrease the speed of the massage.

How does the financing work?

Simple! Choose your financing terms, apply through our financing partner, GreenSky, via our website or over the phone. Once approved, use these funds to purchase your product. Your first bill will come the following month. There are NO early payoff fees, and either 0% Equal Payments or Deferred Interest options are available.

What is deferred interest?

Deferred Interest simply means that the consumer will not pay any interest, as long as the total loan amount is paid within the timeframe specified in your Loan Agreement.

Who do I contact for questions about how to use my chair?

Contact the number that is printed in your Operation Manual or visit the help pages on the website for your massage chair or recliner brand. Of course, you can also contact any Comfort Consultant for answers to basic“how to” questions you have.

Do I need a special electrical outlet for a massage chair?

You don’t. A standard grounded outlet is all that is needed.

Should I place a mat or rug under my massage chair?

For hard floors, we recommend that all massage chairs are placed on a mat or rug to protect the floor. A soft surface also dampens the normal sounds that emanate from the base of a massage chair, and this will make your chair seem quieter.

What do I do if I have a problem with my massage chair?

If you believe you have a problem with your massage chair, please refer to the troubleshooting pages in the back of the Operation Manual. If issues persist, unplug the chair from the power source and contact the service number for your particular massage  chair brand. Service contact information is available on each brand’s website.

What’s the difference between a “Labor” warranty and an “In-Home Service” warranty?

A warranty with in-home coverage is the gold standard. All of the full body massage chairs and zero gravity recliners we choose to offer come with labor warranty coverage that INCLUDES IN-HOME service. That is one of the reasons we choose to offer the brands we do.

If a warranty is just for labor (without the in-home bit) you may be required to ship your product off to a service center to get fixed. If that sounds miserable, it is because it is.

Why are all warranties “Limited Warranties?”

Limited warranties are designed to cover design, manufacturing or functional issues with a chair.  They do not cover spills, dropped product, abuse, and this is why they are “limited” rather than comprehensive warranties. 

The brands we offer take great care in the quality of the products they design and build. They back them with excellent warranties (with in-home service too). The Wisewell team is here to provide honest and accurate information. This includes information about warranties. Contact a Comfort Consultant if you’re still unclear about how a warranty works on the products we carry. 

What is an extended warranty and how does it work?

An extended warranty is an extension of the manufacturer warranty, on the same terms as the original warranty. An extended warranty must be purchased at the same time you purchase the product. 

Always keep a copy of your proof of purchase. You will need to provide a copy of the receipt to the customer service representative at the time that you submit a warranty claim. Warranty details vary. 

A Comfort Consultant can help you understand this more fully, so please call or chat with us if you have any questions.

How much power does a massage chair consume when in use and not in use?

Power usage varies by model. Most massage chairs consume around 5W while idle and up to 300W while in use. For a typical energy cost of $0.12/kWh, an idle chair costs $0.014 to operate per day ($5.00 per year). A chair running at full power for one hour in a  day costs $0.035 ($13.00 per year). So if you use your massage chair every day of the year for one full hour – pretty significant use – it will cost just $18 a year. If you turn off your massage chair at the main power switch (the one in the back of the chair) power consumption goes to zero.

How do I clean my chair?

The way you clean your massage chair or recliner depends how it’s upholstered. Refer to your operational manual for full details. All upholstery types can be cleaned with a damp cloth. If you use soap, it cannot contain any alcohol or bleach. Before cleaning with any liquids, turn off and unplug your chair. Take care to avoid getting liquids on any of the electronic components or electrical cords. 

Can I get a protective cover for my massage chair?

For most massage chair models, we do offer custom-fit protective covers that are sold separately. Contact a Comfort Consultant or explore our site for this useful accessory that will help you protect your investment from pets and dropped or spilled foods and drink.

Where are your massage chairs manufactured?

Some of the massage chair models we offer are manufactured in China and some models are manufactured in Japan. Apart from where they are manufactured, all OHCO and Panasonic massage chair models are designed in Japan. All Positive Posture massage chairs are designed in the USA.

Delivery

What is white glove delivery or full service delivery? What does curbside freight mean?

Full service delivery or White Glove delivery is conducted by a crew of two. They will  set up your product in the room of your choice. Assembly, if required, will be completed and all packing materials removed.

About two weeks after you place your order, you will receive a call to schedule your delivery. If our delivery team can’t reach you they will leave a message and their phone number. It’s important to call the delivery service back as soon as possible to confirm a day and time for delivery. Your delivery will be scheduled in a 4-hour window between 8a and 5p on normal workdays..

Full Service Delivery might not be available to you if you live and in a remote. Delivery teams will not know how to use your chair.  For tips on use or technical help, you can contact us or call the manufacturer’s service number.Curbside freight delivery means that the trucking company will bring your order as close to your address as possible, lower the product off of the truck with a lift gate, and place the product at the curb.

Will my massage chair fit through my door?

All products offered by us will fit through a 30-1/2” door, and many narrower doors can be passed with certain models. Keep in mind that curved and narrow staircases can present issues at the time of delivery. Please refer to each product’s specification page for more details on product width.

What is the delivery process for the US?

Once your order is confirmed and ready to ship, it is typically on a truck and on the move within TWO business days. You will receive an email with tracking information once your order is on the move.

Some freight companies have good tracking features on their website, and (frankly) some don’t. If TWO WEEKS GO BY since you placed your order, and you haven’t received a call to schedule a delivery window, please contact a Comfort Consultant. We will dig into the details of your order to understand the reason for delay and work to get your item to you as quickly as possible. 

Certain deliveries – remote areas, AK, HI Canada – take more time to arrive at a local depot. For these deliveries, THREE WEEKS may go by before you receive a scheduling call. 

How long does it take for delivery?

Deliveries of in stock items within the contiguous 48 states can take up to three weeks from the time of a confirmed order. Shipments to Alaska, Hawaii and Canada can take up to four weeks from confirmed order date. Remote destinations will take longer.  Other factors such as severe weather can increase the delivery timeline.

Where do you ship in the US?

We ship to all areas in the United States. For remote or hard-to-reach areas, delivery may be limited to curbside service, surcharges may apply, and ship times may be longer than usual.

Do you ship to Alaska and Hawaii?

We offer curbside delivery to Alaska and Hawaii. For remote or hard-to-reach areas, delivery times will be longer than usual. Surcharges will apply.

Do you ship to Canada?

We currently offer curbside delivery to Canadian addresses. You will need to pay all customs taxes, duties, and brokerage fees. For remote or hard-to-reach areas, delivery times will be longer than usual. Surcharges will apply.

Do you ship to Mexico?

We do not organize shipping directly into Mexico, but we do have many Mexican customers. We are happy to ship products to a border city destination in the United States. You would then be responsible for the border crossing and final delivery inside Mexico.

I do not live in North America. Can you ship to my country?

Shipping regulations are different for every country and we do not provide export services. We can ship to a United States freight forwarder or provide an address for will call.

The brands we offer in our store are global brands and may be available in your home country (or a country nearby).  One of our Comfort Consultants can find out for you if a particular product is available from a nearby international dealer.

Will you pick up my old massage chair or recliner when you deliver my new one?

We do offer disposal services in some delivery areas. Once your old chair is picked up, we are unable to return it to you for any reason. Pickup and disposal surcharges apply.

Factory Certified Used Massage Chairs

What is the difference between a Furniture For Life FACTORY CERTIFIED massage chair and a used (sometimes called pre-owned or refurbished) massage chair you might find somewhere else? Our Factory Certified used massage chairs have been thoroughly inspected and approved by factory-authorized technicians to ensure that the every chair is in flawless condition and working perfectly, just like it’s brand new. To put our money where our mouth is, all of our Factory Certified chairs come with the same warranty that you would get with a new chair!

A Furniture For Life FC  chair is a great way to get the same level of quality and reliability of a  new massage chair, but at a much lower price.

Our selection of Factory Certified massage chairs changes frequently. If you know you want a Factory Certified massage chair you can trust, but don’t see the perfect model listed on this page right now, use the live chat button in the bottom-right corner of your screen to tell a Comfort Consultant, and we will contact you the next time we have the right chair for you in stock.